Tekst

Are you struggling to keep up with the demands of customer support? Do you wish there was a way to automate your processes and deliver a better experience to your customers?

Look no further than Tekst.ai, the powerful AI tool that can revolutionize your customer service.

With Tekst.ai, you can boost your support by letting a custom AI solve common cases. Say goodbye to manual tasks and hello to higher productivity at a lower cost.

By integrating with your CRM software, Tekst.ai can automatically route tickets to the correct customer agent, ensuring that each customer receives the support they need, when they need it.

But that’s not all. Tekst.ai offers a range of features that can take your customer support to the next level.

Let’s explore some of these features and their real-world benefits.

Features of Tekst:

1. Topic Detection:

Tekst.ai uses advanced algorithms to detect the topic of each customer ticket. This means that tickets can be automatically tagged and routed to the appropriate agent, saving time and ensuring that customers receive a faster response.

No more wasted time searching for the right person to handle a ticket – Tekst.ai does it all for you.

2. Sentiment Detection:

Understanding the sentiment of your customers is crucial for providing excellent support. With Tekst.ai, you can automatically detect the sentiment of each ticket, allowing you to prioritize and handle urgent cases with care.

By addressing customer concerns promptly, you can improve customer satisfaction and loyalty.

3. Language Detection:

In today’s global marketplace, it’s essential to be able to handle customer support in multiple languages. Tekst.ai has got you covered.

By automatically detecting the language of each ticket, Tekst.ai ensures that support is provided in the customer’s preferred language. This eliminates language barriers and creates a more personalized support experience.

4. Custom Integration with Your CRM:

Tekst.ai seamlessly integrates with popular CRM software like Salesforce, HubSpot, Zendesk, and Outlook. This means that you can supercharge your existing support systems and take advantage of Tekst.ai’s advanced features.

Whether you’re using SalesForce and need better service delivery or want to automate your inbox with Outlook, Tekst.ai has the solution for you.

Tekst.ai offers a range of pricing models and plans to suit your needs. Let’s take a look at some of the options available:

Tekst Pricing Models and Plans:

1. Basic Plan:

The basic plan is perfect for small businesses or startups. It offers essential features like topic detection, sentiment detection, and language detection at an affordable price.

This plan is ideal for those looking to automate their support processes and deliver a better customer experience.

2. Pro Plan: The pro plan is designed for growing businesses that need more advanced features. In addition to the features offered in the basic plan, the pro plan includes custom integration with popular CRM software like Salesforce, HubSpot, and Zendesk.

This plan allows you to take your support to the next level and streamline your processes.

3. Enterprise Plan: The enterprise plan is tailored for large organizations with complex support needs.

In addition to all the features available in the pro plan, the enterprise plan includes advanced analytics and reporting. This plan is perfect for those who want to monitor and improve their support performance and maximize their return on investment.

Frequently Asked Questions:

1. Can Tekst.ai handle support in multiple languages?

Yes, Tekst.ai can automatically detect the language of each ticket and provide support in the customer’s preferred language. This ensures a personalized support experience for customers around the world.

2. How does Tekst.ai prioritize tickets?

Tekst.ai uses advanced algorithms to prioritize tickets based on factors like topic, urgency, language, and sentiment. This ensures that urgent cases are handled promptly and that customers receive a faster response when needed.

3. Can Tekst.ai integrate with my existing CRM software?

Absolutely! Tekst.ai seamlessly integrates with popular CRM software like Salesforce, HubSpot, Zendesk, and Outlook.

This allows you to supercharge your existing support systems and take advantage of Tekst.ai’s advanced features.

Conclusion:

With Tekst.ai, you can transform your customer support and deliver a far better experience to your customers. By automating your processes, you can increase productivity, reduce costs, and create happy customers.

Whether you’re a small business or a large organization, Tekst.ai has the right plan for you. Don’t miss out on the opportunity to revolutionize your support – book a demo today!