Product Information

A screenshot of the Desku Ticket Automation interface, showcasing ticket management and automation features.
Desku Ticket Automation: Streamline Customer Support Effortlessly

Are you tired of spending hours responding to customer inquiries and support tickets? Do you want to enhance your customer service and streamline your support process?

Look no further than Desku, the AI-powered customer service solution that is revolutionizing the world of e-commerce and SaaS.

Desku offers a wide range of features designed to optimize your customer support and improve your overall user experience. With its powerful AI-driven chatbots and automation utilities, you can minimize support workload and enhance customer happiness instantly.

Say goodbye to long response times and hello to efficient, personalized customer service.

In this article, we will explore the key features of Desku and how they can benefit your business. We will also delve into the possible pricing models and answer some frequently asked questions.

So, let’s dive in and discover how Desku can transform your customer support process.

Features of Desku:

Effortless Automation with AI Chatbots:

Desku’s AI-driven chatbots allow you to automate conversations and minimize support workload. These intelligent bots can handle common customer inquiries, provide instant responses, and even suggest intelligent answers.

With Desku, you can scale your support without sacrificing customer experience.

AI-Powered Inbox:

Desku’s AI-powered inbox is a game-changer for customer support teams. It allows you to instantly write replies, recap conversations for others, and create new support answers effortlessly.

Say goodbye to repetitive tasks and hello to increased efficiency in your support interactions.

Ticket Summaries:

Desku’s AI-powered ticket summaries streamline your customer support process. These summaries provide a concise overview of each ticket, making it easier for your team to understand and respond promptly.

With Desku, you can ensure speedy response times and efficient ticket management.

Shared Inbox for Team Collaboration:

Desku’s shared inbox enhances team efficiency and collaboration. With this feature, your support team can work together seamlessly, resolving complex issues promptly.

Say goodbye to scattered communication and hello to a unified support system.

Desku Pricing Models and Plans:

Desku offers flexible pricing models to suit businesses of all sizes. Whether you’re a small e-commerce store or a large SaaS company, there’s a plan for you.

The Basic Plan is perfect for startups and small businesses. It provides all the essential features of Desku at an affordable price.

With this plan, you can automate conversations, enhance team collaboration, and provide top-notch customer support.

The Pro Plan is ideal for growing businesses. It offers advanced features such as custom actions, APIs, and integrations.

With this plan, you can take your support automation to the next level and streamline your workflows.

The Enterprise Plan is designed for large enterprises with complex support needs. It includes advanced reporting, SLAs, and dedicated support.

With this plan, you can enhance customer service and provide an enterprise-grade support solution.

Frequently Asked Questions:

Q: Can Desku integrate with other tools and platforms?

A: Yes, Desku seamlessly integrates with various tools and platforms.

You can link your existing tools to the Desku platform and enhance team productivity. With over 30+ integrated apps, APIs, and webhooks, Desku offers unparalleled flexibility and customization.

Q: How does Desku’s AI-powered chatbot work?

A: Desku’s AI-powered chatbot uses advanced natural language processing algorithms to understand customer inquiries and provide intelligent responses. It learns from previous interactions and continuously improves its accuracy over time.

With Desku’s chatbot, you can deliver support at the exact right moment and enhance customer engagement.

Q: Can Desku help reduce support costs?

A: Absolutely! Desku’s automation features and efficient ticket management can significantly reduce support costs.

By automating conversations, minimizing support queries, and streamlining workflows, Desku helps you achieve greater efficiency and lower support expenses.


Desku is a revolutionary AI-powered customer service solution that is transforming the world of e-commerce and SaaS. With its powerful automation features, AI-driven chatbots, and efficient ticket management, Desku helps businesses enhance their customer support and provide an exceptional user experience.

Whether you’re a small startup or a large enterprise, Desku offers flexible pricing plans to suit your needs. Say goodbye to long response times and hello to efficient, personalized customer service with Desku.

Start your free trial today and experience the future of customer support.


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