Product Information

"Screenshot of LiveChat interface with a customer service agent"
"LiveChat: AI-Powered Customer Engagement and Support Tool"

Are you looking for a customer service platform that can take your business to the next level? Look no further than LiveChat.

With its powerful features and seamless integrations, LiveChat helps businesses connect with their customers and boost sales like never before.

Imagine being able to automate your customer service processes, provide omnichannel messaging, and integrate with popular apps like Shopify, Mailchimp, and WhatsApp. LiveChat makes all of this possible and more.

One of the standout features of LiveChat is its ability to proactively solve problems and anticipate questions, ensuring that your customers have a superior experience every time. By combining AI automation with human interaction, LiveChat engages, qualifies, and converts leads, leading to increased sales and customer satisfaction.

But that’s not all. LiveChat also provides tools for tracking sales and business goals, helping you stay on top of your performance.

Plus, with its wide range of integrations, you can seamlessly connect LiveChat with other popular tools and platforms.

Don’t just take our word for it – LiveChat has been trusted by over 37,000 companies across various industries. Whether you’re in B2B SaaS or eCommerce, LiveChat can adapt to your specific business needs.

Ready to give it a try? LiveChat offers a free 14-day trial, allowing you to experience all the benefits firsthand.

Features of LiveChat:

Automation: Streamline your customer service processes

LiveChat’s automation feature allows you to automate repetitive tasks, saving you time and effort. From canned responses to chat routing, you can set up workflows that ensure your customers receive prompt and accurate assistance.

By streamlining your customer service processes, you can provide faster resolutions and improve overall efficiency.

Omnichannel Messaging: Connect with customers on their preferred platforms

With LiveChat’s omnichannel messaging, you can engage with your customers wherever they are. Whether they prefer live chat on your website, messaging on social media, or even texting on WhatsApp, LiveChat has you covered.

By meeting your customers on their preferred platforms, you can provide a seamless and personalized experience.

Integrations: Seamlessly connect with popular apps

LiveChat offers integrations with a wide range of popular apps and platforms. From Shopify for eCommerce to Mailchimp for email marketing, you can connect LiveChat with the tools you already use.

By integrating LiveChat with your existing systems, you can streamline your workflows and provide a seamless experience for both your team and your customers.

AI Automation with Human Interaction: Engage, qualify, and convert leads

LiveChat combines the power of AI automation with the human touch. By using AI to engage with website visitors, qualify leads, and provide personalized recommendations, LiveChat helps you convert more leads into customers.

The human interaction aspect ensures that your customers receive the personalized assistance they need, leading to higher customer satisfaction and increased sales.

LiveChat Pricing Models and Plans

LiveChat offers different pricing plans to suit the needs of businesses of all sizes. The pricing models include:

1. Starter:

This plan is perfect for small businesses or startups looking to provide basic customer service. With features like live chat, chat ratings, and basic reporting, the Starter plan is a great entry point for businesses just getting started with LiveChat.

2. Team:

The Team plan is designed for growing businesses that need additional features and support. In addition to the features offered in the Starter plan, the Team plan includes features like chat transcripts, agent performance reports, and chat tags.

It’s ideal for businesses that want to take their customer service to the next level.

3. Business: The Business plan is tailored for larger businesses or those with more complex customer service needs.

It includes advanced features like sales tracking, chat surveys, and advanced reporting. With the Business plan, you’ll have all the tools you need to provide exceptional customer service and drive sales.

4. Enterprise: The Enterprise plan is designed for enterprise-level businesses that require extensive customization and support.

It offers features like dedicated account managers, custom reporting, and custom integrations. With the Enterprise plan, you’ll have the highest level of support and flexibility to meet your unique business needs.

Who could benefit from each plan? The Starter plan is ideal for small businesses or startups on a budget, while the Team plan is perfect for growing businesses that need additional features.

The Business plan is tailored for larger businesses with more complex needs, and the Enterprise plan is designed for enterprise-level businesses that require extensive customization and support.

Frequently Asked Questions:

Q: Can I use LiveChat on multiple websites?

A: Yes, you can use LiveChat on multiple websites.

With LiveChat’s flexible setup, you can easily add LiveChat to multiple websites and manage them all from one dashboard. This allows you to provide seamless customer service across all your online properties.

Q: Is LiveChat compatible with mobile devices?

A: Absolutely! LiveChat is fully compatible with mobile devices, including smartphones and tablets.

You can use LiveChat’s mobile app to stay connected with your customers even when you’re on the go. This ensures that you can provide excellent customer service no matter where you are.

Q: Can I integrate LiveChat with my existing CRM system?

A: Yes, LiveChat offers integrations with popular CRM systems like Salesforce, HubSpot, and Zoho CRM.

By integrating LiveChat with your CRM system, you can sync customer data, track interactions, and provide a seamless experience for your team and customers.




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